Refund policy

Last updated: August 16th, 2026

Canada & U.S Orders

For eligible orders shipped within Canada and the United States, you have 7 business days after receiving your order to request a return.

Items must be unworn, unused, in their original condition, and in their original packaging.

To start a return, contact us at finajewelry@outlook.com.

If your return is approved, we’ll send you return instructions. Returns sent without authorization will not be accepted.

All returned items will be inspected upon receipt. Return authorization does not guarantee a refund if the item does not meet the conditions of this policy.

International Orders

For international orders outside Canada and the United States, return eligibility may vary depending on your location and the item purchased.

For orders shipped to the European Union, eligible purchases are subject to the applicable 14-day right of withdrawal, except where an exemption applies under applicable law.

Items must be returned unused, unworn, in their original packaging.

Made-to-order, custom, resized, engraved, personalized, or specially requested pieces may not be eligible for return unless required by applicable law or unless they arrive defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can review the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

We cannot accept returns on sale items or gift cards. All such purchases are final sale.

Rings that are made, resized, altered, engraved, or otherwise prepared according to a size or specification selected by the customer are considered made-to-order or custom pieces and are not eligible for return or exchange, except where required by applicable law.

Made-to-order, custom, resized, engraved, personalized, or specially requested pieces are not eligible for return or exchange unless they arrive defective, damaged, or incorrect or where otherwise required by applicable law.

Return Shipping

Unless an item is defective, damaged upon delivery, or incorrect, return shipping costs and duties are the responsibility of the customer.

Original shipping charges are non-refundable, except where reimbursement is required by applicable law. We recommend using a tracked and insured shipping method for any return.

Exchanges

To exchange an eligible item, please return it first as described above.

Once your return is approved, you can place a new order for the item you want.

Made-to-order, custom, resized, engraved, personalized, or specially requested pieces are not eligible for exchange unless they arrive defective, damaged, or incorrect or where otherwise required by applicable law.

Refunds

Once your return is received and inspected, we’ll email you to confirm whether the refund has been approved.

Returns that do not meet the conditions of this policy may be refused.

Approved refunds will be issued to your original payment method within 10 business days, except where a different timeline is required by applicable law.

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at finajewelry@outlook.com.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.