Shipping policy
Last updated: August 16th, 2026
At Fina Jewelry, every order is prepared with care and attention to detail.
Some pieces are ready to ship, while others are handmade in Montréal in small batches or made to order. Please review each product page for the most accurate production timeline.
Processing & Production Times
Ready-to-ship pieces are typically prepared and shipped within 1 week.
Made-to-order pieces, including select rings, require approximately 2–3 weeks of production time before they are ready to ship.
Shipping times begin once your order has been prepared or completed, not from the date the order is placed.
Because some pieces are made individually, production timelines are estimates and may vary depending on the item, sizing, material availability, stone selection, production volume, holidays, or other factors.
Montréal Orders
For ready-to-ship pieces in Montréal, orders may be prepared within 1–2 business days before shipping, depending on availability.
If a piece is handmade in small batches or made to order, please allow the standard 2–4 week production timeline before shipping.
If you need your order by a specific date or require a rush order, please contact us before placing your order.
Canada & U.S. Orders
Once your order is ready to ship, we currently offer the following shipping options within Canada and the United States:
Standard Shipping
Estimated delivery time: 5–10 business days after your order is ready to ship
Cost: Free
Expedited Shipping
Estimated delivery time: 3–5 business days after your order is ready to ship
Cost: $35 CAD
Express Shipping
Estimated delivery time: 1–3 business days after your order is ready to ship
Cost: $75 CAD
Estimated delivery times are provided as a general guideline and may vary due to carrier delays, holidays, weather, or other factors.
International Orders
International customers are responsible for any applicable customs duties, taxes, or import fees.
Fina Jewelry is not responsible for delays caused by customs.
Return eligibility may vary depending on your location and the item purchased. Please review our Refund Policy before placing your order.
Duties & Taxes
Shipping to the United States and select international countries is available at checkout.
For eligible U.S. orders, Fina Jewelry covers applicable duties when they are calculated at checkout. This helps reduce unexpected fees upon delivery.
If any additional taxes, customs fees, import charges, or new government-imposed tariffs apply to your order and were not included at checkout, we will contact you before your order ships.
Please note that Fina Jewelry is not responsible for, and will not cover, any new government-imposed tariffs introduced after your order is placed.
If this occurs, you may choose to:
-
- proceed with shipment and pay the applicable tariff or charges;
- have us hold your order temporarily and ship it once the applicable tariff or measure has been removed or revised, where possible; or
- cancel your order and receive a refund.
Fina Jewelry is not responsible for delays caused by customs or changes to import regulations.
Return eligibility may vary depending on your location and the item purchased. Please review our Refund Policy before placing your order.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number.
If you haven’t received your tracking information within a few days of your order being marked as shipped, please check your spam folder or contact us.
Incorrect Address
Please double-check your shipping details before completing your purchase.
Fina Jewelry is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once an order has been shipped, delivery times are beyond our control.
If your package appears lost or delayed, please contact us and we’ll do our best to help resolve the issue with the carrier.
Questions?
For shipping inquiries, rush order requests, or questions before placing an order, please contact us at finajewelry@outlook.com.